Website Privacy Policy
Karuna Behavioral Health (“Karuna,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us. This Website Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit information through the website, communicate with us online, or otherwise use our website-based services (collectively, the “Website”).
Please read this Privacy Policy carefully. By using the Website, you acknowledge that you have reviewed this Privacy Policy. If you do not agree with its terms, please discontinue use of the Website.
This Privacy Policy applies to information collected through the Website. It does not replace or modify our obligations regarding protected health information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”) or other applicable healthcare privacy laws. Information that constitutes PHI is handled in accordance with applicable law and Karuna Behavioral Health’s Notice of Privacy Practices.
1. Information We Collect
We may collect information that you voluntarily provide to us as well as certain information automatically generated when you use the Website.
Information You Provide
Depending on how you interact with the Website, you may provide information such as:
Your first and last name
Telephone number
Email address
Mailing address
Information submitted through a contact or inquiry form
Information regarding insurance coverage
Information regarding treatment or services you are seeking
Information you provide when communicating with our staff
Any other information you voluntarily provide to us
Some information you choose to provide may relate to your health or treatment needs. When such information qualifies as PHI, we handle it in accordance with HIPAA and other applicable laws.
We encourage users not to submit unnecessary sensitive medical information through general website forms unless specifically requested.
Automatically Collected Information
When you visit our Website, certain technical information may be collected automatically, including:
Internet Protocol (“IP”) address
Browser type
Device type
Operating system
Referring website or webpage
Pages viewed
Date and time of access
Time spent on particular pages
Links or buttons clicked
General geographic information derived from your IP address
Other technical information regarding your interaction with the Website
We may use this information to operate the Website, understand how visitors use it, improve its functionality and performance, evaluate our marketing efforts, and maintain website security.
2. Cookies and Similar Technologies
Karuna may use cookies, pixels, tags, analytics tools, and similar technologies to operate and improve the Website and better understand how visitors interact with it.
Cookies are small files placed on your computer or device that allow websites to recognize certain information about your browser or visit.
These technologies may be used to:
Maintain Website functionality
Remember visitor preferences
Understand Website traffic and usage
Identify technical problems
Measure the effectiveness of marketing and advertising
Improve Website content and user experience
Some of these technologies may be provided by third-party service providers.
Your browser may allow you to block, delete, or restrict cookies. Disabling certain cookies may affect the functionality of portions of the Website.
3. Analytics and Advertising
We may use third-party analytics, advertising, and website technology providers to help us understand Website traffic, measure advertising performance, and improve our Website.
These providers may receive information such as your IP address, device or browser information, Website activity, and information collected through cookies or similar technologies.
Karuna does not intend to use advertising or analytics technologies to disclose PHI to third parties in violation of HIPAA or other applicable privacy laws.
We periodically review the technologies used on our Website and may modify them as our Website, services, and legal obligations change.
4. How We Use Information
We may use information collected through the Website to:
Respond to inquiries and requests for information
Communicate with prospective, current, or former clients
Provide information about Karuna's programs and services
Assist individuals seeking behavioral health treatment
Verify or obtain information relating to insurance coverage when appropriate
Schedule consultations, assessments, or other communications
Operate, maintain, and improve the Website
Understand how visitors interact with the Website
Measure the effectiveness of our outreach and marketing activities
Protect against fraudulent, unauthorized, or unlawful activity
Maintain the security and integrity of our Website and systems
Comply with legal, regulatory, accreditation, and compliance requirements
Exercise or defend legal rights
Carry out other purposes disclosed to you when information is collected
Where required by law, we will obtain your authorization before using information for a purpose requiring such authorization.
5. Communications
If you provide your contact information to Karuna, we may use that information to respond to your inquiry or communicate with you regarding services you have requested or expressed an interest in receiving.
Depending on the circumstances and your preferences, communications may occur by telephone, email, text message, or other methods you have authorized.
Email and ordinary text messaging may not always be completely secure. Please avoid sending highly sensitive medical or personal information through unsecured communications unless directed to do so through an appropriate secure method.
If you receive marketing emails from Karuna, you may unsubscribe using the instructions contained within those communications.
6. How We Share Information
Karuna does not sell your personal information.
We may disclose information collected through the Website in limited circumstances, including the following:
Service Providers
We may share information with vendors and service providers that assist us with functions such as:
Website hosting and maintenance
Information technology
Website analytics
Security
Communications
Scheduling
Payment or billing functions
Marketing services
Professional and compliance services
Service providers are permitted to access information only as appropriate to perform services for Karuna and are expected to handle information in accordance with applicable contractual and legal requirements.
When a vendor creates, receives, maintains, or transmits PHI on our behalf and qualifies as a Business Associate under HIPAA, we require appropriate safeguards and agreements as required by law.
Legal and Regulatory Requirements
We may disclose information when we reasonably believe disclosure is necessary or appropriate to:
Comply with applicable federal, state, or local law
Respond to a subpoena, court order, or other lawful legal process
Cooperate with regulatory or governmental authorities
Protect the rights, safety, or property of Karuna, our clients, Website users, or others
Prevent or investigate fraud, security incidents, or potentially unlawful activity
Satisfy healthcare, licensing, accreditation, or compliance obligations
PHI will only be disclosed as permitted or required by applicable healthcare privacy laws.
Business Transactions
If Karuna participates in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable privacy and healthcare laws.
With Your Authorization
We may disclose information to another person or organization when you have directed us or authorized us to do so.
7. Protected Health Information and HIPAA
Karuna Behavioral Health is committed to protecting the confidentiality of health information entrusted to us.
Certain information we receive in connection with providing healthcare services may constitute Protected Health Information under HIPAA.
Our use and disclosure of PHI is governed by HIPAA and other applicable federal and state laws, as well as our Notice of Privacy Practices.
In general, and subject to applicable law, PHI may be used or disclosed for purposes such as:
Treatment
Payment
Healthcare operations
Activities authorized by you
Activities required or otherwise permitted by law
Our Notice of Privacy Practices provides additional information regarding how we may use and disclose PHI and describes the rights available to clients regarding their health information.
Nothing in this Website Privacy Policy is intended to limit rights provided to you under HIPAA or other applicable healthcare privacy laws.
8. Data Security
Karuna uses administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.
These safeguards may include access controls, secure systems, encryption, staff policies and training, security monitoring, and other measures appropriate to the nature of the information involved.
However, no website, internet transmission, electronic storage system, or security system can be guaranteed to be completely secure. While we take reasonable measures to protect information, we cannot guarantee the absolute security of information transmitted through the Internet.
If we become aware of a breach involving protected information, we will provide notifications when and as required by applicable law.
9. Your Privacy Rights
Depending on the type of information involved and applicable law, you may have rights regarding personal information maintained by Karuna.
You may contact us to request information regarding personal information you have submitted through the Website or to request that information be corrected or deleted where legally permissible.
Certain information cannot be deleted simply upon request. For example, Karuna may be required to maintain healthcare, billing, legal, compliance, or business records for periods established by federal or state law.
Rights regarding PHI, including rights to access or request amendments to certain medical records, are described in Karuna's Notice of Privacy Practices.
10. Third-Party Websites
The Website may contain links to websites or services operated by third parties.
Karuna does not control and is not responsible for the privacy, security, content, or practices of third-party websites. The inclusion of a link does not necessarily represent an endorsement of the third party or its privacy practices.
We encourage you to review the privacy policies of any third-party website before submitting personal information.
11. Social Media
Karuna may maintain accounts on social media platforms and other third-party services.
Information posted publicly on social media should not be considered private or confidential. Please do not post personal health information, treatment information, or other sensitive information on Karuna's public social media pages.
Comments, posts, or other content submitted by members of the public do not necessarily reflect the opinions or positions of Karuna.
Following, sharing, reposting, or interacting with another account or organization does not necessarily constitute an endorsement by Karuna.
Communications through social media should not be used for emergencies, clinical communications, or urgent treatment matters.
12. Children's Privacy
Our Website is intended to provide general information about Karuna and its services and is not designed to knowingly collect personal information from children under 13 without appropriate authorization.
If we become aware that personal information from a child under 13 has been collected through the Website in a manner inconsistent with applicable law, we will take reasonable steps to address the information appropriately.
Parents or legal guardians who believe a child has submitted personal information through the Website may contact us.
13. Do Not Track and Privacy Controls
Certain browsers and devices allow users to transmit “Do Not Track” or similar privacy preference signals.
Because standards and legal requirements regarding these signals continue to develop, the Website's response to such signals may depend on the technologies and services being used.
Users may also manage certain tracking technologies through browser settings, cookie controls, or other privacy tools made available through the Website.
14. Changes to This Privacy Policy
Karuna may update this Privacy Policy periodically to reflect changes in our Website, technology, business practices, or legal requirements.
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy. Material changes may also be communicated through the Website or by other appropriate means.
We encourage you to review this Privacy Policy periodically.
15. Compliance and Ethical Concerns
Karuna Behavioral Health is committed to conducting its operations ethically and in accordance with applicable federal and state laws, healthcare regulations, accreditation requirements, and organizational policies.
Individuals who have questions or concerns regarding privacy, confidentiality, billing, compliance, or ethical practices may contact Karuna using the information below.
Karuna prohibits retaliation against individuals who raise compliance concerns in good faith.
16. Contact Us
Questions regarding this Privacy Policy, Karuna's privacy practices, or the handling of information through the Website may be directed to:
Karuna Behavioral Health
10840 Sheldon Road, Suite B
Tampa, Florida 33626
Phone: (813) 210-7300
Email: Info@karunabehavioralhealth.com
For questions specifically involving your health information or rights under HIPAA, please refer to Karuna Behavioral Health's Notice of Privacy Practices or contact Karuna using the information above.